How long will my order take to be delivered?

The current lead-time is 6-8 weeks but we aim to deliver before this.

Who will be delivering my equipment?

We have a number of fully trained installation technicians who will deliver and install your equipment with minimal disruption.

Can I specify a delivery date?

Wherever possible we will try to accomodate any special delivery requests.

What happens if the equipment is not how I imagined?

The descriptions and dimensions of the equipment are clearly stated on the website, however if you are dissatisfied with the product and would like to return it, you will have 7 days to arrange the return. If you require Life Fitness to collect the equipment a collection fee will apply.

How do I track my order?

Email orders@lifefitness.com with your reference number to receive details on your order status.

How do I know if my Life Fitness exercise equipment is under warranty?

Warranty commences on the date of delivery. For detailed information, please see the Warranty Information section of the Life Fitness Web Site www.lifefitness.com

If I have problems using my equipment who should I contact?

Customer Support: 01353 665507

When I call for service, I am always asked for the serial number of my machine. Where do I find it?

Life Fitness Treadmills: Serial numbers are located on the front end of the machine.

Life Fitness Lifecycle Upright Exercise Bikes: Serial numbers are located on the underside of the frame.

Life Fitness Lifecycle Recumbent Exercise Bikes: Serial numbers are located on the front end of the frame.

Life Fitness Cross-Trainer: Serial numbers are located on the back of the frame.

Life Fitness Stairclimber: Serial numbers are located on the back of the frame.